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FAQ
Soccer FanaticHub – Ordering, Shipping & Support FAQs
Ordering & Payment
Q1: Is Soccer FanaticHub an official store?
A: We are a passionate independent retailer specializing in tournament-style football jerseys, inspired by the designs of the European Championship (Euro) and FIFA World Cup. Our products capture the authentic look and spirit of the world's biggest football stages, offering high-quality, affordable alternatives for fans worldwide.
Q2: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and select regional payment methods for added convenience. All transactions are processed securely.
Q3: Is my payment information secure?
A: Absolutely. Our site uses 256-bit SSL encryption and complies with PCI-DSS standards to protect your data. We never store full payment details on our servers.
Shipping & Delivery
Q4: Where do you ship from and how long does delivery take?
A: To ensure fast delivery, we ship from multiple fulfillment centers in the United States, Europe, and Asia. Delivery estimates:
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US: 4–10 business days
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EU/UK: 5–12 business days
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Australia/Canada: 8–16 business days
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Rest of world: 10–22 business days
Express shipping options are available at checkout.
Q5: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $29 within the United States. International orders over $29 also qualify for free standard shipping. Promotional periods may include additional free shipping offers.
Q6: Can I track my order?
A: Yes. Once your order ships, you’ll receive an email with a live tracking link. You can also log into your account to view real-time delivery updates.
Product & Sizing
Q7: Are your jerseys officially licensed?
A: Our jerseys are officially styled replicas inspired by tournament designs, but we are not an official licensee of FIFA, UEFA, or any football association. We prioritize premium materials, accurate detailing, and fan-focused affordability.
Q8: How do I choose the right size?
A: Please refer to the detailed size chart on each product page, which includes measurements in both inches and centimeters. Our jerseys generally fit true to size. For a looser, more casual fit, we recommend sizing up.
Q9: Do you offer youth sizes?
A: Yes. We offer a wide range of sizes including men’s, women’s, and youth options, so fans of all ages can represent their favorite national teams.
Returns & Exchanges
Q10: What is your return policy?
A: We offer a 30-day hassle-free return policy for items in original condition—unworn, unwashed, with tags attached. Refunds are issued to the original payment method within 5–10 business days of receiving the return.
Q11: How do I start a return or exchange?
A: Please email us at [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions within 24–48 hours.
Q12: Who covers the return shipping cost?
A: Return shipping is generally the customer's responsibility unless the item is defective or we made an error. In such cases, we will provide a prepaid return label or a full refund without return if applicable.
Contact & Support
Q13: How can I contact customer service?
A: Reach us anytime at [email protected]. Our team responds within 24 hours on business days (Monday–Friday, 9am–6pm EST).
Q14: Do you offer customization or personalization?
A: Currently, we do not offer customization services such as names, numbers, or patches. Our jerseys are sold as shown—authentic tournament-style designs ready to wear.
Q15: How should I wash my jersey to keep it in good condition?
A: We recommend machine washing cold, inside out, on a gentle cycle with similar colors. Avoid bleach and fabric softeners. Air dry or tumble dry on low heat—do not iron directly on printed graphics or badges.
Q16: What if my item arrives damaged or defective?
A: Please contact us within 7 days of delivery at [email protected] with clear photos of the damage/defect. We will arrange a replacement, refund, or store credit based on your preference.
Additional FAQs
Q17: Do you restock sold-out designs?
A: Yes, we regularly restock popular styles based on demand. You can sign up for back-in-stock notifications on the product page to receive an email when an item is available again.
Q18: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 2 hours of placement if they have not yet entered processing. Contact us immediately at [email protected] with your order number.
Q19: Do you offer gift packaging or gift receipts?
A: Currently, we do not offer special gift packaging, but we can provide a digital gift receipt upon request. Simply contact us after placing your order.
Q20: Are your jerseys suitable for playing sports?
A: Our jerseys are designed primarily for casual wear, fan events, and collection. While made from quality materials, they are not intended for high-intensity athletic use.
Still have questions?
Feel free to email us at [email protected] — we’re here to help you gear up for the game with confidence!
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