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FAQ
Soccer FanaticHub
Ordering & Payment
Q1: Is Soccer FanaticHub an official store?
A: We are a dedicated independent retailer specializing in officially styled European Championship and World Cup football jerseys. Our products are designed to reflect the authentic look and spirit of the tournaments, offering fans high-quality alternatives at accessible prices.
Q2: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure regional payment options for customer convenience.
Q3: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways to ensure all transactions are secure and your data is protected.
Shipping & Delivery
Q4: Where do you ship from and how long does delivery take?
A: We ship from regional warehouses in the US and Europe to ensure fast delivery. Standard shipping typically takes 5–10 business days within the US/EU, and 10–18 business days internationally. Express options are available at checkout.
Q5: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over within the United States. International free shipping .
Q6: Can I track my order?
A: Yes. Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.
Product & Sizing
Q7: Are your jerseys officially licensed?
A: Our jerseys are officially styled, meaning they are designed to match the look and aesthetic of tournament jerseys without being officially licensed products. We focus on delivering high-quality, tournament-inspired apparel at great value.
A: Please refer to our detailed size chart available on each product page. Our jerseys typically fit true to size. If you prefer a looser fit, we recommend sizing up. youth sizes?
A: Yes. We offer a wide range of sizes including men’s, women’s, and youth options to ensure every fan can wear their passion.
Returns & Exchanges
Q10: What is your return policy?
A: We offer a 30-day return policy for unworn, unwashed items with original tags attached. Refunds will be processed to the original payment method within 5–10 business days after we receive the return.
Q11: How do I start a return or exchange?
A: Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Q12: Who covers the return shipping cost?
A: Return shipping is the customer’s responsibility unless the item is defective or incorrect due to our error, in which case we will provide a prepaid return label.
Contact & Support
Q13: How can I contact customer service?
A: You can reach us anytime at [email protected]. We aim to respond within 24 hours on business days.
Q14: Do you offer customization or personalization?
A: Currently, we do not offer customization services. Our focus is on providing high-quality tournament-style jerseys as featured in our catalog.
Q15: How should I wash my jersey to keep it in good condition?
A: We recommend washing in cold water, inside out, on a gentle cycle. Avoid using bleach and tumble drying—air drying is best to preserve print and fabric quality.
Q16: What if my item arrives damaged or defective?
A: Please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or refund promptly.
Still have questions? Feel free to email us — we’re here to help you gear up for the game!
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